Last updated: 22 July 2026
In these Terms and Conditions, “Juni”, “we”, “us” and “our” mean Juni Paediatrics (ABN 15 235 317 410). “You” means anyone who uses this website, books with us, or buys something from us. Where the person we’re caring for is a child, “you” also means the parent or guardian making decisions on their behalf.
By using this website or booking with us, you’re agreeing to what’s below. We update these terms from time to time, and the version that applies is the one live on this page when you use the site or make a booking. If something here doesn’t sit right, please ask us before you book. We’d rather sort it early than have you find out later.
None of this replaces your rights under the Australian Consumer Law, or the equivalent consumer protections wherever you live. Where those laws give you a right we can’t exclude, they win.
The words, articles, freebies and resources on this site are here to help, and they’re general information, not advice for your particular child. A blog post can’t know your kid. If something you read here matters for your family, bring it to an appointment and we’ll look at it properly. Acting on general information from the site is your call, and your risk.
You’re welcome to read, share and use our free resources for your own family and your own practice. What you can’t do is copy, republish, sell or pass off our writing, images or downloads as your own. The words are ours, and a fair bit of care went into them.
The site sometimes links out to other people’s websites, services and phone lines, and to the accounts and books we rate. Once you leave our site you’re on theirs, under their terms and their privacy practices, not ours. We point to people we trust, but we can’t stand behind pages we don’t control.
What we do, and what we don’t
Juni is a paediatric allied health clinic. We work with your child, alongside you, and alongside the other people in their care. We don’t diagnose or treat outside our scope, and we won’t pretend to. When a child needs something we’re not the right team for, we say so early and help you land with the people who are.
Booking an appointment isn’t a promise of a particular outcome. We bring the evidence, the training and the plan built around your actual week. What we can’t do, and won’t ever claim, is guarantee that a child will eat a given food, gain a given weight, or change on a given timeline.
Telehealth, wherever you are
Nearly all of our work is telehealth, and we see families in Australia and beyond. Telehealth suits us because your child gets seen in the place they already feel safe. It also needs a few practical things are on you: a private space, a device that works, and a connection that holds. If a session can’t go ahead because of a technical problem at your end, our cancellation terms below still apply. If it’s our end, they don’t, and we’ll rebook you at no cost.
If you’re outside Australia, please know our clinicians are trained and registered in Australia and work to Australian professional standards. We’re not registered health providers in every country, and telehealth across borders can carry local rules we can’t advise you on. Booking from overseas is your decision to make.
Consent and who books
When you book for a child, you’re confirming you have the authority to consent to their care. Where more than one person shares parental responsibility, you’re confirming you’re either making the decision together or are entitled to make it on your own. If that picture changes, for instance a court order affecting who can consent, tell us, because we can only act on what we know.
For older children and young people, we’ll involve them in decisions about their own care as far as they’re able, which is how we work anyway. The child is part of their own care from the first conversation.
Fees, deposits and payment
Our current fees are the ones we quote you at the time of booking. A deposit is payable to secure an initial appointment, and the balance is payable at the session. We don’t hold your card on file. Fees are in Australian dollars and include GST where GST applies.
If you’re seeing us through a plan or a third party, the fee is still yours to sort unless we’ve agreed otherwise in writing. We can give you what you need to claim, but a rebate or reimbursement is between you and your fund, not something we can promise.
Cancellations and reschedules
Life with kids is unpredictable, so we build in as much room as we can. What we ask is fair notice, because a held slot is one another family couldn’t take.
For an initial appointment, we need at least 7 days’ notice to cancel or reschedule. Less than 7 days, and a 50% fee applies. Less than 24 hours, and the full fee applies.
For a follow-up appointment, we need at least 48 hours’ notice. Less than 48 hours, and a 50% fee applies. Less than 24 hours, and the full fee applies.
If something serious gets in the way, an emergency, a sudden illness, tell us as soon as you can and we’ll use our judgement. These terms are here to protect everyone’s time, not to catch you out on a bad week.
We welcome NDIS participants, and how billing works depends on how your plan is managed.
Our services are charged in line with the current NDIS Pricing Arrangements and Price Limits. The cancellation terms above apply to NDIS bookings as well, within the limits the NDIS sets for short-notice cancellations. If your plan runs out of funds, or a claim is rejected by the NDIS, the fee for a session we’ve delivered stays payable by you.
Alongside appointments, we offer paid programs, courses, webinars and digital downloads. Some are live, some are on the way. When you buy one, these extra terms apply on top of everything above.
Refunds
For appointments, a cancellation is handled under the cancellation terms above, not as a refund.
For digital products, programs and courses, because of their nature we don’t offer change-of-mind refunds once you’ve been given access. What we don’t do is take away your rights under the Australian Consumer Law, or your local equivalent. If a product is faulty, not as described, or doesn’t do what we said it would, you’re entitled to a remedy, and we’ll make it right. If something’s gone wrong, email us first. Most things are quicker to fix than to argue about.
We take real care with our advice, our resources and our site. What we can’t do is promise the site is always available, always error-free, or that a general resource fits your particular situation.
To the extent the law allows, we’re not liable for loss or harm that comes from relying on the general information on this site, from acting on a resource without checking it against your own circumstances, or from a website we’ve linked to. Nothing here limits liability that can’t be limited by law, including for death or personal injury caused by negligence, or the consumer guarantees you’re entitled to.
Where we are liable under a consumer guarantee that can be limited, our liability is limited, at our option, to supplying the service again or paying to have it supplied again.
If you’re not happy with something, tell us. Email hello@junipaediatrics.com.au and we’ll take it seriously. Most concerns are best sorted directly and early.
Each of our clinicians is registered with their own professional association, and if you’d prefer to raise a clinical concern with the relevant body, we’ll point you to the right one.
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland deal with any dispute, without affecting rights you have under the law where you live. If any part of these terms turns out to be unenforceable, the rest still stands.
Juni Paediatrics · ABN 15 235 317 410 · hello@junipaediatrics.com.au
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Juni works with families on Aboriginal and Torres Strait Islander land right across this country. We acknowledge the Traditional Custodians of the lands where we live and where the children we care for are growing up, whose deep knowledge of health, healing, food, and community continues to inspire and guide us. We extend this respect to all the Aboriginal and Torres Strait Islander people of this beautiful country we are blessed to call home.
